Delivery Information

1. UK Delivery Options

We offer a range of Royal Mail delivery services so you can choose the option that best suits your order.

2. Delivery Times

Delivery times shown on our website are estimates and normally begin from the date your order has been dispatched rather than the date the order was placed.

3. Dispatching Your Order

Orders are prepared and checked before dispatch. Once your order has been dispatched, delivery times will depend on the Royal Mail service selected at checkout.

• Orders are prepared before being handed to the postal carrier.
• Delivery estimates begin after dispatch.
• Working days normally exclude weekends and public holidays.
• Tracked services may include tracking updates from Royal Mail.
• Express delivery times depend on the relevant Special Delivery service.

4. Free UK Postage

Eligible UK orders receive free postage using Royal Mail 2nd Class.

The expected delivery period for this service is normally 3-5 working days after dispatch.

5. Faster Delivery Options

If you require your order sooner, paid delivery upgrades may be available during checkout.

6. International Delivery

International postage is available to supported destinations and is charged at cost.

Delivery times vary depending on the destination country, postal service, local customs procedures and the international shipping option available for your order.

International customers should allow additional time for customs clearance and local delivery once the parcel arrives in the destination country.

7. Customs Charges, Import Duties & Taxes

International orders may be subject to import duties, customs charges, local taxes or other fees imposed by the destination country.

Ricks Rigz does not control these charges and they are not normally included in the price paid for products or postage unless specifically stated.

We recommend checking the import rules and possible charges that apply in your country before placing an international order.

8. Tracking Your Order

Tracking information is available where a tracked Royal Mail service has been selected.

If tracking details are supplied for your order, you can use them to check the latest delivery information directly with the carrier.

Standard Royal Mail 2nd Class or 1st Class services may not provide the same level of tracking as dedicated tracked services.

9. Delivery Addresses

Please make sure that the delivery address entered during checkout is complete and correct before submitting your order.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

10. Delayed Deliveries

Most orders arrive within the expected delivery period, but postal delays can occasionally occur.

Possible causes include:

• Royal Mail network delays
• Busy seasonal periods
• Public holidays
• Severe weather
• Incorrect or incomplete delivery addresses
• International customs clearance
• Local postal service delays

If your order has not arrived within a reasonable period after the expected delivery date, please contact us so we can help investigate.

11. Missing Or Undelivered Parcels

If you believe your parcel has been lost or has not arrived, please contact Ricks Rigz with your order details.

Where appropriate, we may need to allow the carrier's required delivery or investigation period to pass before a parcel can be treated as lost.

For tracked orders, we may also review the carrier's tracking information before taking further action.

12. Incorrect Or Damaged Deliveries

If your order arrives damaged, incomplete or contains an incorrect item, please contact us as soon as reasonably possible.

Providing your order number and photographs where appropriate can help us investigate and resolve the issue more quickly.

13. Delivery Charges

Any paid postage charge will be displayed during checkout before you complete your order.

Available delivery methods and prices may vary depending on your location, order details and the services currently offered by Royal Mail.

International postage is charged according to the cost of sending the parcel to the destination concerned.

14. Royal Mail Service Availability

Our delivery services rely on Royal Mail and are therefore subject to the availability and operating conditions of the relevant postal service.

From time to time, services may be affected by operational disruption, weather, public holidays or other circumstances outside the control of Ricks Rigz.

15. Contact Us About Delivery

If you have a question about postage, dispatch or an existing delivery, please contact us with your order number where applicable.